Frequently Asked Questions (FAQ)
Product Questions
1. What types of products do you offer?
We offer a wide range of hockey gear including Accessory Bags, All Socks, Bags, Baselayer, Bauer Sticks, Blades, Blockers, Bottoms, Catch Gloves, Clothing, Coaches Bags, Cut Resistant gear, DSC, Extensions, Finger Protection, Floorball Sticks, Goalie gear, Goalie Pants, and Grips.
2. Are your products suitable for professional players?
Yes, our products are designed to meet the needs of both amateur and professional hockey players. We offer high-quality gear from top brands like Bauer, CCM, and True.
3. Do you offer customizations for hockey sticks?
Currently, we do not offer customizations for hockey sticks. However, we provide a variety of options to suit different playing styles and preferences.
Shipping and Delivery
1. What are your shipping options?
We offer two main shipping methods: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days after placement.
3. Do you ship internationally?
Yes, we ship globally except for a few remote areas. Please check our shipping policy for more details.
Returns and Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition and packaging.
2. How do I initiate a return or exchange?
Please contact our customer support team at [email protected] to initiate a return or exchange. Provide your order number and details about the item you wish to return or exchange.
3. Are there any items that cannot be returned?
Yes, certain items like personalized or custom-made products may not be eligible for return. Please refer to our return policy for more information.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How can I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
3. What should I do if I have issues with my payment?
If you encounter any issues with your payment, please contact our customer support team at [email protected] for assistance.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM CST.
3. Can I get help with choosing the right product?
Absolutely! Our customer support team is knowledgeable about our products and can help you choose the right gear for your needs.